How can I verify my account?

On the rare occasion that our team is unable to verify your account, we’ll reach out to you directly for more information. You will receive an email from our Onboarding Team requesting a scan or photo of the following documents:

  • Bank account information

  • Business type

  • ID (e.g. your passport’s picture page including signature page or both sides of your driver’s license)

  • Proof of address registered with SumUp (e.g. utility bills, bank statement or lease agreement dated within the last 6 months)

  • Social security number (SSN) or individual taxpayer identification number (ITIN)

Note: Additional documents might be requested later during the onboarding process. This may also include proof of business such as invoices, business cards, company website, etc.

Please upload the documents directly in your SumUp Dashboard at Choose “Profile” and then click “Documents”.

Here you can upload your ID document to the section "Legal identification" and the proof of your address to the section "Proof of address". Once uploaded, our team will verify them and get back to you via email.

What are the requirements for my documents?

  • The ID provided must be valid and not expired. It must also display a clear photo of the registered merchant.

  • The name registered on your SumUp profile must match the name on all documents.

  • The images uploaded must be clear, of good quality and show the whole document.

The documents/images uploaded must be smaller than 10 MB. (In case you can’t upload the documents or the files are too large, please send them via email to our Onboarding Team.).