For help setting up your Pro Reader, check out the article SumUp Pro: Setup Guide.
To ensure optimal processing speed, make sure your card reader is always at least 25% charged or higher. We recommend charging it on a monthly basis, even if you don’t use your SumUp Pro Card Reader regularly.
Charge the SumUp Pro Card Reader using the USB type C cable included in the packaging by connecting the cable to a computer, or another power supply. You can still use your standalone SumUp Card Reader while it’s charging.
You can view your battery level on the screen of your reader and via the LED on the card reader (see LED lights for more information).
In order for the SumUp Pro Card Reader to operate and accept transactions successfully, it requires an internet or WiFi connection. Additionally, the reader has an integrated SIM card, giving you the ability to connect the reader via cellular network to process transactions on-the-go. For help setting up your connection type, check out this article SumUp Pro: How to Connect.
You can view all of your transactions performed with SumUp and their details, such as date, time and transaction amount. You can also review the status of your transactions, whether they were successful, failed, refined, paid out, or charged-back, all from the standalone reader.
To view the sales history:
Enter the “Menu” screen by tapping the upwards and downwards arrows on the card reader.
Select “Sales history”
Select a transaction from the previewed list to view both the transaction, and payout details.
To issue refunds:
In order to issue refunds from your reader…
Select a transaction from your “Sales history” screen.
Under “Transaction details,” select the transaction you want to refund by clicking the green checkmark shown on the device.
Using the downward arrow on the reader, scroll down to “Refund transaction” and confirm the action by clicking the green checkmark shown on the screen.
Choose between “Full refund” or “Partial refund.”
Confirm the refund by entering your SumUp account password.
Check out the Pro Card Reader’s menu options.
How to access the menu
To find any of the features below, simply go to the “Menu” by clicking the upwards or downwards arrow on the card reader.
Once your first connection has been set up, you can always change the connection type by following these steps:
Go to “Device settings”.
Select “Connection type”.
Choose between “Wi-Fi”, “Cellular”, or “Bluetooth”.
You can now select “On” to enable or ”Off” to disable the selected connection type.
To confirm, click on the green tick on the reader.
To change the language of your card reader, select “Device settings” and then “Change language” where you can choose your preferred language.
Standby mode allows the card reader to remain connected to the network which enables you to be ready for a transaction at a moment’s notice. Briefly press the power button and the device will change to Sleep mode.
Note: The card reader will automatically go into standby mode after 4 minutes without use. To completely turn off the device, hold down the power button for around 4 seconds or until the 4 green LEDs turn off. Note: After the device has been switched off, it will need to reconnect to the cellular network once it is turned on again.
To see which account you are logged into on your Pro Card Reader, go to “Account details” in the menu. Your company name, Merchant ID and email address will be displayed.
To enable or disable the tipping function go to “Account settings”, select “Tipping” and then select “On” or “Off”. Your card reader’s screen will now display a tipping option after the amount for a transaction has been entered, allowing your customers to enter the amount they wish to tip.
Should you need to add a tax to your products, you can now do so by following these steps.
To enable the tax feature, simply:
Go to “Account settings”.
Click on “Taxes”.
To edit the current tax rates:
Select “Edit tax rate”.
Choose the rate you wish to change.
Click on “Change tax rate”.
Enter the new tax rate.
Confirm by clicking the green checkmark on the reader.
The “Sales description” allows you to enter a description of the goods/services included in a specific transaction. To turn this feature on your device, go to “Account settings” followed by “Sales description”. Here you can enable the feature by tapping “On”. You can always disable the feature by tapping “Off”
To add a sales description, simply enter the transaction amount then select the green checkmark and the description field will appear on the screen. Key in the description and confirm by tapping “OK” or the green checkmark on the card reader. The device will now prompt your customer to tap or insert their card.
To log out of the card reader, select "Account settings" and then "Log out". This option is useful when sharing the card reader among employees.